PSIKOBORNEO

Jurnal Ilmiah Psikologi

PENGARUH KECERDASAN EMOSI DAN IKLIM ORGANISASI TERHADAP KUALITAS PELAYANAN DI RSUD ABDUL WAHAB SJAHRANIE SAMARINDA (SELVI AMELIA SORAYA)

Submitted by: Soraya, Selvi Amelia
On: Sep 13, 2019 @ 10:52 AM
IP: 103.31.207.25

  • Judul artikel eJournal: PENGARUH KECERDASAN EMOSI DAN IKLIM ORGANISASI TERHADAP KUALITAS PELAYANAN DI RSUD ABDUL WAHAB SJAHRANIE SAMARINDA
  • Pengarang (nama mhs): SELVI AMELIA SORAYA
  • Abstrak (max. 1600 huruf atau 250 kata): This study aimed to understand the effect of emotional intelligence and organizational climate on service quality towards the nurse in RSUD Abdul Wahab Sjahranie Samarinda. This study used quantitative approach. 80 nurses selected by simple random sampling technique as the subject in this study. The method used to collect the data is service quality scale, emotional intelligence and organizational climate. Regression analysis test as a technique used to analize the data in this study. The results of this study showed that: (1) there is a positive and siginificant effect of emotional intelligence on nurse service quality with a beta coefficient (β) = 0.251, and the value of t count > t table (2.448 > 1.990), and the value of p = 0.004 (p < 0.05); (2) there is a positive and significant effect of organizational climate on nurse service quality with a beta coefficient (β) = 0.140, and the value t count > t table (2.239 > 1.990) and the value of p = 0.000 (p < 0.05); (3) there is n influence of emotional intelligence and organizational climate on nurses service with F count > F table (5.836 > 3.11), and p = 0.000 (p < 0.05). The variable contribution (R2) emotional intelligence and organizational climate on nurses service quality is 22,1%.
  • Kata kunci (max. 80 huruf atau 10 kata): emotional intelligence, organization climate, service quality
  • NIM: 1302105087
  • Angkatan (tahun masuk, mis. 2009): 2013
  • Program Studi: Psikologi
  • Sumber tulisan: Skripsi
  • Pembimbing: Rina Rifayanti, M.Psi., Psikolog dan Dian Dwi Nur Rahmah, M.Psi., Psikolog
  • Nama eJournal: eJournal Psikologi
  • Volume: 7
  • Nomor: 4
  • Tahun: 2019
  • File artikel eJournal (format .doc, max. 2 Mb): Jurnal Selvi (09-13-19-10-52-06).doc (219 kB)
  • File artikel eJournal (format .PDF, max. 5 Mb): Jurnal Selvi (09-13-19-10-52-06).pdf (302 kB)

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