PSIKOBORNEO

Jurnal Ilmiah Psikologi

HUBUNGAN DISIPLIN KERJA DAN BUDAYA ORGANISASI DENGAN KUALITAS PELAYANAN KARYAWAN PERUSAHAN LISTRIK NEGARA (PT.PLN) PERSERO SAMARINDA (ayumi marwiastri)

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On: Nov 8, 2013 @ 10:48 AM
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  • Judul artikel eJournal: HUBUNGAN DISIPLIN KERJA DAN BUDAYA ORGANISASI DENGAN KUALITAS PELAYANAN KARYAWAN PERUSAHAN LISTRIK NEGARA (PT.PLN) PERSERO SAMARINDA
  • Pengarang (nama mhs): ayumi marwiastri
  • Abstrak (max. 1600 huruf atau 250 kata): State Electricity Company (PT PLN) is a State Owned Power Company, which had a public spotlight on the quality of service of employees who decline on recent years. This study aimed to determine the effect of Labor Discipline and Organizational Culture on the Quality of Serviceof Employees. This study consists of a dependent variable, namely quality of service of employees, and two independent variables, namely labor discipline and organizational culture.
    Data was collected by using scale. Subjects in this study were employees of PT. PLN Persero Samarinda totaling 63 people. Data analysis technique used is multiple regression analysis. The results showed there is a significant effect between labor discipline and Organizational Culture on the Quality of Service of Employees with F = 0.816, = 0.026, and p = 0.044. Then stepwise regression results indicate that there is not correlation between labor discipline and quality service of employee with beta = 0.001, t = 0.005, p = 0.099. Then organizational culture and quality of service there is not correlationwith beta = -0.163 t = -1.235 p = 0221.
  • Kata kunci (max. 80 huruf atau 10 kata): Key words: Quality of Service, Labor Discipline, Organizational Culture
  • NIM: 0702035023
  • Angkatan (tahun masuk, mis. 2009): 2007
  • Program Studi: Psikologi
  • Sumber tulisan: Skripsi
  • Pembimbing: M. Ali Adriyansah, S.Psi, M.Si Pembmbing 1& Netty Dyan Prastika, S.Psi., M.PSi, Psikolog Pembimbing 2
  • Nama eJournal: eJournal Psikologi
  • Volume: 1
  • Nomor: 2
  • Tahun: 2013
  • File artikel eJournal (format .PDF, max. 5 Mb):eJournal Ayumi Marwiastri (11-08-13-10-48-52).pdf (80 kB)

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