PSIKOBORNEO

Jurnal Ilmiah Psikologi

HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN KONSUMEN BPJS KETENAGAKERJAAN PADA PROGRAM JAMINAN HARI TUA (JHT) DI SAMARINDA (Ade Pradepta Putra)

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On: Jun 17, 2016 @ 3:18 AM
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  • Judul artikel eJournal: HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN KONSUMEN BPJS KETENAGAKERJAAN PADA PROGRAM JAMINAN HARI TUA (JHT) DI SAMARINDA
  • Pengarang (nama mhs): Ade Pradepta Putra
  • Abstrak (max. 1600 huruf atau 250 kata): The aim of this research is to determine the relationship of service quality and customer satisfaction BPJS Ketenagakerjaan in program Jaminan Hari Tua (JHT) Samarinda.. This research consists of two variables: the dependent variable customer satisfaction and independent variables, the service quality. The Sampling technique on this research is using Random Sampling. There are 95 samples collected for this research from the BPJS Ketenagakerjaan in program Jaminan Hari Tua (JHT) Samarinda The Data analysis technique were used is the method of analysis Korelasi Product Moment.
    The results showed indicate there is a positive and highly significant relationship between brand service quality and customer satisfaction with the value of Correlation Coefficient r = 0.496, dan p = 0.031.it means that the hyphothesis in this study is received.
  • Kata kunci (max. 80 huruf atau 10 kata): customer satisfaction, service quality
  • NIM: 0902105035
  • Angkatan (tahun masuk, mis. 2009): 2009
  • Program Studi: Psikologi
  • Sumber tulisan: Skripsi
  • Pembimbing: M. Ali Adriansyah S.Psi., M.Si & Lisda Sofia, S.Psi., M.Psi., Psikolog
  • Nama eJournal: eJournal Psikologi
  • Volume: 5
  • Nomor: 1
  • Tahun: 2017
  • File artikel eJournal (format .doc, max. 2 Mb): eJournal Ade Pradepta Putra (ONLINE) (06-17-16-03-18-29).docx (34 kB)
  • File artikel eJournal (format .PDF, max. 5 Mb): eJournal Ade Pradepta Putra (ONLINE) (06-17-16-03-18-29).pdf (377 kB)

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